Phone: 0410 681 375
Email:
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Frequently Asked Questions
How can I contact The Coast Track?
You can contact us by phone or email. Our ‘contact us’ area has all the details.
Can I walk these trails on my own?
Yes you can, however most people choose not to. We organise everything for you, including meeting you in Sydney CBD and returning you to your hotel, very comfortable camping, outstanding food along the way, all accompanied by our professional guides. You don’t carry your luggage or your mobile phone - just water, your camera and a sense of adventure.
How fit do I need to be?
If you already walk for fitness, swim a little or play golf you will manage our walks with ease. It isn’t about setting distance records, rather walking is the best way to see some of the most beautiful parts of Sydney. Our tours are rated as moderate level trips, some parts easy and some a little more challenging. The average daily distance is 15km which requires 4-5 hours of walking. We are outside all day, walking, taking a dip or relaxing with a glass of Australian wine. So if you are active, enjoy life and like to see the world then you are fit enough for us!
How far will we walk each day?
Depending on which journey you choose, the trips cover on average 15km per day which requires 4-5 hours of walking.
Do I need travel insurance?
We recommend everyone that travels with The Coast Track has travel insurance.
Am I able to travel with a pre-existing medical condition?
In most cases, yes you can. We will require you to fill in a confidential medical form and seek your doctor’s approval.
What do I have to carry?
You carry only a day pack containing up to two litres of water, a weather proof jacket and any personal items such as a camera and sunglasses. We can provide a day pack for you to use, if you don’t have one. The rest of your belongings are transferred on ahead, waiting for you at camp.
How many bags can I bring?
Please limit your luggage to one medium-sized suitcase. Mark your luggage tag with your name, address and phone number.
Will I need special shoes?
We suggest walkers to have solid, closed toe walking shoes or hiking boots, preferably with ankle support. Sports shoes, trainers or runners are not ideal to complete these walks.
What will I receive before I travel with The Coast Track?
When you book and pay a deposit, you will receive some information about your trip and The Royal National Park. Upon receipt of your final payment, we send out comprehensive travel information of what to bring and what you can expect on your journey. This can come to you either by email or by post, and will come either directly to you or care of your travel agent, depending on how you booked with us.
Can I use a travel agent to make my booking?
Yes all our journeys can be booked through your travel agent.
How far in advance do I need to reserve my journey?
The further in advance that you book, the greater availability of dates you'll find. We recommend reserving at least three months prior to your planned journey date. A deposit of AU$400 secures your space.
Does the Coast Track cater for special dietary requirements?
If we know in advance, we can cater for most dietary requirements. We include space for this on our booking form which each traveller needs to complete, to reserve a place on our walks.
Where do I join the tour?
The Coast Track operates walks in Sydney, Australia. Our tours start and end at your hotel in Sydney CBD or a predetermined meeting point. We will confirm the pick up time and place when we receive your final payment. You need to make your own arrangements to meet at this point if you are not staying in a city hotel.
Our journeys depart early, so we recommend interstate or international customers stay in Sydney the night before to ensure a timely pick up.
Will I have mobile phone coverage?
Mobile coverage in most of The Royal National Park will be limited or non-existent. It should not be assumed you will have coverage. Our guides carry satellite phones for use in case of emergency only.
What language are the tours conducted in?
All our tours are conducted in English. Other languages may be catered for by arrangement on our Tailored Journeys series.
What is included on my walk?
We provide full standing tents, a comfortable bed, 100% cotton linen, a complimentary massage ( for overnight guests), all meals, a glass of wine with dinner, morning and afternoon tea, use of weather proof jackets and day packs, the services of our professional guides, entrance fees to the National Park and transfers to and from Sydney CBD to join your walk.
At your own expense will be your own personal spending on souvenirs.
We like to keep our trip size small and we average 6-8 people (a maximum of 10 on our overnight trips).
We absolutely welcome single travellers on our journeys. People travelling on a single basis will twin share a tent with one other ( same sex ) walker.
What is Twin Share?
Twin share means two people sharing a tent. This will mean either a couple sharing a queen size bed or two people in one room each having a separate single bed.
What are the walking tracks like?
Main roads are not in our vocabulary! We spend our time on disignated walking tracks, some fire trails, and sandy beaches. Understand that what goes up must come down.
What type of weather can I expect?
We schedule our walks for September through till May. Walking at this time provides fresh mornings and evenings, and warm and dry days with an occasional brief shower later in the day or evening. Walking in December and January can be warm ( 30-35 celcius ) - therefore we may start our morning a little eariler take more frequent breaks during the day.
What do I wear on the walk?
You do not have to look like a professional bushwalker. Come in comfortable clothing, hiking boots, a sun hat and bring a wet weather jacket (just in case). You will be given a detailed list of items to bring with you prior to your trip.
Terms Of Travel
Validity
The prices listed on this website are based on the costs current at the time
of publishing. the Coast Track reserves the right to alter
these prices at any time. For scheduled group trips departing between
01 January 2009 and 31May 2009, the price of your trip is guaranteed when
you have paid in full. Itineraries are indicative only and are subject to local
track conditions, weather, and the optimum walking environment on the day. All
information is accurate to the best of our knowledge at the time of
publication. Please note that changes to our trips can and do
occur. the Coast Track will make every effort to keep
you informed of any changes, but cannot be held liable for alterations made to
the published itineraries. Our website will contain the most up to date
information on any of our trips. Please note that these conditions apply to the
Coast Track scheduled trips only. Variations may apply for the
Coast Track Tailored Journeys.
Currency
All prices are in Australian dollars (A$).
Deposit
If a booking is made more than sixty (60) days in prior to the scheduled
trip date, a deposit of A$250 per person is required to reserve your
place, with the balance payable no less than sixty days before the departure
date. For reservations made sixty (60) days of less
from the departure date, full payment is due at time of
booking.
Cancellation by the traveller
Loss of monies paid applies to all cancelled reservations. The date of trip
cancellation is the date on which the written cancellation is received by the
Coast Track. The loss of monies paid is as follows, per person:
• 60 days or more prior to trip departure — Loss of deposit or credit to
another departure in the same travel season
• Between 30 and 59 days prior to trip departure —50% of total booking cost or
loss of deposit, whichever is the greater
• Less than 30 days prior to departure — 100% of total booking cost
No refunds will be made if you voluntarily leave a trip for any reason after
the trip has begun. Refunds will be at the discretion of the Coast Track
if you are involuntarily forced to leave a trip for any reason. No
refunds will be made for any accommodation, transport, sightseeing, meals or
services not utilised. Please note that these conditions apply to tour
content booked with the Coast Track only. You are
strongly advised to take out cancellation insurance at the time of booking which
will cover cancellation penalties in certain circumstances (Please Note: such
insurance does not cover a change of mind).
Cancellation by the Coast Track
the Coast Track reserves the right to cancel any trip
before it is guaranteed to run for any reason whatsoever, but will not cancel a
tour less than 60 days before departure. A trip is guaranteed to run once it
has six fully-paid travellers, unless minimum numbers state otherwise.
This applies to departures within the validity range stated above. the
Coast Track reserves the right to cancel any trip, including a
guaranteed trip, at any time prior to departure due to terrorism, natural
disasters, acts of God, political instability or other external events which
make it unviable or unsafe for the Coast Track to operate
our planned schedule.
If the Coast Track cancels a scheduled trip which is
guaranteed you may choose between an alternative trip or a full refund. The
company is not responsible, and you release and forever abandon any claim
you may have against the Coast Track in relation
to any incidental expenses you may have incurred as a result of your
booking such as visas, vaccinations, non-refundable flights or loss of
enjoyment, etc. If the alternative trip chosen is of a lower value than that
originally booked then you are entitled to a refund of the price difference. If
the alternative tour chosen is of a higher value then you will pay the
difference in price.
Booking amendments
If you wish to change your booking in any way, the following fees will
apply:
1. Transfer from one tour to another:
• Amendment request received by the Coast Track 60 days or
more prior to your original tour departure date — no charge. A transfer can
only be made to a departure date within the current season validity.
• Amendment request received by the Coast Track less than 60
days prior to your original tour departure date — $100 per person.
• If there has been any change in the price of the tour you change your booking
to, since the time of your original reservation, the new tour price will apply
to the new reservation. These fees are in addition to any charges levied by
hotels, venues or ground operators.
2. No amendments are permitted to your booking within 7 days of departure.
Medical Form
It is a condition of booking with the Coast Track that
walkers complete a confidential medical questionnaire. Those who suffer
from a pre-existing medical condition must provide a Medical Certificate signed
by their doctor as well as completing a general medical questionnaire
before final confirmation and documentation is issued. This questionnaire
should act as a prompt for you to consider any fitness issues well in advance
of booking your trip and travelling.
All the Coast Track walkers should be of good physical
health to be able to participate in the group travel experience fully.
The Certificate and Questionnaire should be completed, signed by yourself and
your physician and returned to the Coast Track as soon as
possible. It is very important for your own health and safety that you complete
all questions fully and truthfully. If you have already confirmed your
departure and your physician does not give his/her approval on this form, you
will be responsible for loss of deposit.
If the Coast Track cancel your booking on the basis of the
information provided within the Certificate or Questionnarie, you release and
forever abandon any claim you may have against the Coast Track
as a consequence of the cancellation.
Travel Insurance
Travel insurance is strongly recommended for all the Coast Track
travellers. Your travel insurance should provide cover against personal
accident, medical expenses, emergency repatriation and personal liability. We
also recommend it covers cancellation, curtailment and loss of luggage and
personal effects. We recommend that you take out travel insurance at the time
of booking.
For Australian residents: Under the Federal
Government Medicare Act it is prohibited for any domestic travel
insurance product to provide any financial reimbursement with regard to
ambulance or air ambulance services. We advise our travellers to take
specific cover for ambulance cover through the respective State ambulance
providers or through their own private health insurance.
A reminder of responsibilities
Just a reminder that travel on a the Coast Track trip
requires a degree of flexibility. You should understand that the
trip’s itinerary, accommodation and modes of transport are subject to change due
to local circumstances, little or no notice. Should the Coast
Track deem it in your best interests to amend an itinerary for any
reason, we may do so by shortening, altering the order of touring, varying
or re-routing any trip. These changes are binding and any additional
expenses incurred by the Coast Track will be charged to you if
the reason for any alteration and additional expense is outside the
Coast Track’s control.
While travelling with the Coast Track you agree to accept the
authority of the leader and local operator at all times. We remind you
that travel within a group may involve a degree of compromise to
accommodate the diverse desires and physical abilities of group members. You
should understand that the Coast Track reserves the right to
decline, accept, or retain any person as a member of the group at any time.
Please be aware and acknowledge that the Coast Track
contracts with a network of companies, government agencies and individuals to
assist in the running of its tours. To the best of the Coast
Track’s knowledge, these third parties are qualified to perform the
duties they are contracted to perform. However the Coast Track
will not be held liable for any injury, damage, loss, delay or irregularity
that may occur due to the behaviour of these third parties. the Coast
Track will not accept responsibility or liability for any traveller
who contravenes any law or regulation of the State of
Trip Participation Form
All the Coast Track travellers on group trips must sign a
Trip Participation Form on Day 1 of your journey. Please note that signing
the form is a prerequisite of travelling with the Coast Track.
The wording of this form follows:
“I understand that travelling with the Coast Track may
involve risks (and rewards) above and beyond those encountered on a more
conventional holiday, and that I am undertaking a physical trip with inherent
dangers. I understand that I am travelling to geographical areas where, amongst
other things, the transport, safety, hygiene, cleanliness, medical facilities,
telecommunications and infrastructure development may not be of the standard I
am used to at home or would find on a conventional holiday. I have read and
understood the the Coast Track Journey Guides for the walk I
am undertaking and have provided details of any pre-existing medical conditions
I have to the Coast Track’s representatives. I accept these
risks and obligations and I assume fully the risks of travel. I release the
Coast Track from any liabilities connected to these risks to the
maximum extent permitted by law.”